Ivr helpline system maintenance and support services

RFP/JOR/2025/993 –

IVR Helpline System Maintenance and Support Services

Description

Dear Sir/Madam,

You are kindly invited to participate in the UNHCR tender for the provision of IVR Helpline System Maintenance and Support Services for

UNHCR Country Office.

Time Schedule:

RFP Launch Date

15/01/2025

Questions/Clarifications submission deadline

22/01/2025

Answers to Questions/Clarifications will be posted

29/01/2025

RFP Submission deadline

05/02/2025

RFP/JOR/2025/993 - IVR Helpline System Maintenance and Support Services

Request for proposal

Reference: RFP/JOR/2025/993

Beneficiary countries: Multiple destinations (see Countries tab below)

Registration level: Basic

Published on: 15-Jan-2025

Deadline on: 05-Feb-2025 23:59 (GMT 2.00)

(Please see tender documents for exact time of the above mentioned dates)

Proposals should NOT be addressed to the email addresses in this email. Proposals should be submitted via UNHCRs Cloud ERP Supplier

Portal.

Bidder MUST be registered and the Supplier Portal can be accessed via the following URL: https://www.unhcr.org/get-involved/work-

us/become-supplier/how-become-supplier

Click Supplier registration portal for suppliers new to doing business with UNHCR.

Click Supplier portal log-in for suppliers previously registered with UNHCR.

Please read Annex G carefully for registration and submission via UNHCRs Supplier Poral.

The subject solicitation can be found on the Supplier Portal under View Active Negotiations’ by searching either of the following information:

Negotiation:

993

Title:

RFP/JOR/2025/993 - CISCO IP TELEPHONY SUPPORT SERVICES

During the search pay attention to indicating (see below) if you have received the invitation via the portal or not. This email does no

determine your invitation status, only if you received a notification via the portal.

In order to assist you with the preparation of your offer, kindly look at the attached documents and read them carefully:

Negotiation 993 PDF

Annex A1: List of Cisco licenses and servers updated

Annex A2: List of Hardware and Software Subscriptions

Annex B: Technical Offer Form

Annex C: Financial Offer Form

Annex D: Terms of Reference (TORs)

Annex E: UNHCR General Conditions of Contracts for the Provision of Services - 2018

Annex F: UN Supplier Code of Conduct

Annex G: ERP Supplier Portal Guidelines

Annex H: Vendor Registration FormJamil Koussous - koussous@unhcr.org

Email:

koussous@unhcr.org

First name:

Jamil

Surname:

Koussous